Technical support works more efficient in Dialog

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Learn how Techsupport teams use Dialog

Collaboration

Monitor and resolve incidents faster

Techsupport
26 members
Service desks often have different teams of professionals who perform similar functions, including system administration and workspace or user support. The first step in using Dialog is as a chat to coordinate work in your department. You can use it to discuss tasks and solve problems quickly. Groups will replace tedious emails and lengthy meetings.
Updates
348 members
The update channel allows employees to quickly learn about new services, changes, and what tasks your IT department has planned. Employees will find out what will happen to the infrastructure and applications during planned maintenance, for example, and will be able to plan their work more efficiently.
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Automation

Streamline workflow

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Support-inquireies
14 members
Create a channel and add first line support operators. Set up notifications in this channel from your ITSM system to inform about incoming calls, for example, using a bot. Even if a user has no access to the corporate environment, for example, when they are on a business trip, they can always contact your service desk to solve the problem.
IT Monitoring
115 members
Set up notifications from monitoring systems to a Dialog channel—this will allow you to never miss notifications, reduce the number of incidents, and increase the availability of your services. For example, if a backup was not completed on time or failed, you can quickly learn about it and prevent a data loss.
Training

Help users find answers

Support Bot
Bot
Descriptions of recurring questions and problems are usually added to a knowledge base. You can use Dialog Bot SDK to create a bot that will answer frequently asked questions from a knowledge base. Your users will be able to find the answer on their own instead of creating new tickets.
Instructions
115 members
Share training materials about various processes with the group.
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Chat is a space for exchanging messages and files between two or more users.
Channel is a chat where only the owner can send messages. Channels are used to announce company events or broadcast specific topics.
Chatbot is a program that simulates a dialoge with person. Chatbots allow you to automate repetitive tasks without involving a human.
Chat is a space for exchanging messages and files between two or more users.
Channel is a chat where only the owner can send messages. Channels are used to announce company events or broadcast specific topics.
Chatbot is a program that simulates a dialoge with person. Chatbots allow you to automate repetitive tasks without involving a human.
Chat is a space for exchanging messages and files between two or more users.
Channel is a chat where only the owner can send messages. Channels are used to announce company events or broadcast specific topics.
Chatbot is a program that simulates a dialoge with person. Chatbots allow you to automate repetitive tasks without involving a human.